Return & Refund Policy

Returns Allowed Within 30 Days

At Sand + Fog, we understand that scent and ambiance are personal and unique to your space. Because a fragrance or candle that seems perfect online might not be the right fit in your home, we offer a 30-day return window from the date your order ships. This allows you to evaluate your purchase in your actual environment before deciding.

To be eligible for return, items must:

Be unused and in their original condition
Remain unlit, unburned (for candles), and in the original packaging
Note that testing a candle’s cold throw by smelling it is expected and does not affect eligibility
Burning or using the item for an extended period (such as a week) will disqualify it from return

How to Request a Return

To start a return, contact Sand + Fog using the contact methods listed on our contact page. Please have your order number and reason for the return ready. Returns require prior authorization from us before you ship anything back.

Please note:

Return shipping is generally the customer’s responsibility
If your item arrived damaged or incorrect, Sand + Fog will cover the return shipping costs (see below)

Refund Processing

After your returned item is received and inspected, refunds will be issued to the original payment method within 5-10 business days. Depending on your bank or card issuer, additional time may be necessary for the credit to appear.

Shipping charges paid at the time of order are not refunded unless your entire order was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives with any damage—such as a cracked candle, leaking diffuser, or the wrong scent shipped—contact Sand + Fog support within 7 days of delivery. Include your order number and a photograph that clearly shows the issue.

We will arrange either a replacement or a refund and cover the return shipping if the problem originated on our end.

Exclusions and Special Conditions

Items marked as final sale, clearance, or bundled sets are not eligible for returns; these designations are clearly noted on the product page
Purchases made from third-party retailers are not returnable through Sand + Fog and must be returned through the original seller