Shipping Policy

Shipping Policy for Sand + Fog

Order Processing Timeline

At Sand + Fog, we process most orders within 1-2 business days after confirming your payment. Orders placed on weekends or public holidays will be processed on the next business day. Once your order leaves our facility, you will receive a shipping confirmation email including your tracking number.

Domestic Shipping Details

All domestic shipments within the United States are sent via UPS Ground from our facility in California. Depending on your location, delivery usually takes between 2-9 business days from the date of dispatch.

Shipping Costs

Free standard shipping is available on domestic orders over $75.
Orders under $75 will incur a shipping fee calculated at checkout based on your order’s destination and weight.

Tracking Your Order

A tracking number will be emailed to you once your package ships. Please note that tracking updates may take 24-48 hours to appear after the shipping label has been created. If you notice tracking information has not updated for an extended period, please contact Sand + Fog support. We will reach out to the carrier on your behalf to resolve the issue.

International Shipping

International shipping options depend on the destination country. Duties, taxes, and import fees set by the destination country are the responsibility of the recipient and are not included in the checkout price. If customs charges lead to your parcel being refused, the carrier may return or destroy the shipment, and the original shipping cost is non-refundable.

Address Accuracy and Parcel Returns

Please verify your shipping address carefully before completing your order at Sand + Fog. If a shipment is returned due to incorrect address information, an unclaimed delivery, or refusal for reasons unrelated to our error or damage, we will contact you about reshipping options. Additional shipping charges will apply for reshipment.

Lost or Damaged Shipments

If your package arrives damaged, please retain all packaging and notify Sand + Fog support within 7 days of delivery. Include photos to assist with your claim.
If tracking indicates your package was delivered but you have not received it, first contact the carrier to open a claim. Sand + Fog support is available to assist during this process.

The risk of loss transfers to the customer upon delivery to the provided shipping address.